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Hello,
It conflict with email templates https://wordpress.org/plugins/email-templates/
1# since it will get back to blank after deactivated and reactivated, so, we need input all fields every time manually.
2# there is also a setting for custom email address in “email-templates”, but it will take the email address in wordpress as its email address.
3# in this case, although we already input another email address in WP Mail SMTP as the custom email address to send email out, it will not work, I do not know why WP Mail SMTP will still try to get the email address in email-templates as the email address. that means the custom email address in WP Mail SMTP does not work, untill try to revise the email in email-templates same as the one in WP Mail SMTP
Alex