Replies: 0
Hi,
Recently, the email functionality of our site stopped working. We have been using WP Mail SMTP since the beginning. We are emailing through office 365 outlook. None of the other similar threads I could find gave a solution.
The only thing I can think is that we recently changed the administrator credentials for the WP dashboard, but as far as I know we did not change the credentials for the email account we’re using to send emails. Let me know where I can go to address this.
Below is the code when I do the test email:
Versions:
WordPress: 4.9.2
WordPress MS: No
PHP: 5.5.38
WP Mail SMTP: 1.2.5
Params:
Mailer: smtp
Constants: Yes
ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Host: smtp.live.com
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)
Server:
OpenSSL: Yes
SMTP Debug:
2018-06-14 14:19:39 Connection: opening to smtp.live.com:587, timeout=300, options=array (
)
2018-06-14 14:19:39 Connection: opened
2018-06-14 14:19:39 SERVER -> CLIENT: 220 BN6PR11CA0043.outlook.office365.com Microsoft ESMTP MAIL Service ready at Thu, 14 Jun 2018 14:19:38 +0000
2018-06-14 14:19:39 CLIENT -> SERVER: EHLO informetric.com
2018-06-14 14:19:39 SERVER -> CLIENT: 250-BN6PR11CA0043.outlook.office365.com Hello [208.112.85.135]
250-SIZE 157286400
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-8BITMIME
250-BINARYMIME
250-CHUNKING
250 SMTPUTF8
2018-06-14 14:19:39 CLIENT -> SERVER: STARTTLS
2018-06-14 14:19:39 SERVER -> CLIENT: 220 2.0.0 SMTP server ready
2018-06-14 14:19:39 CLIENT -> SERVER: EHLO informetric.com
2018-06-14 14:19:39 SERVER -> CLIENT: 250-BN6PR11CA0043.outlook.office365.com Hello [208.112.85.135]
250-SIZE 157286400
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-AUTH LOGIN XOAUTH2
250-8BITMIME
250-BINARYMIME
250-CHUNKING
250 SMTPUTF8
2018-06-14 14:19:39 CLIENT -> SERVER: AUTH LOGIN
2018-06-14 14:19:39 SERVER -> CLIENT: 334 VXNlcm5hbWU6
2018-06-14 14:19:39 CLIENT -> SERVER: aW5mb21rdGdAaW5mb3JtZXRyaWMuY29t
2018-06-14 14:19:39 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
2018-06-14 14:19:39 CLIENT -> SERVER: eW91cl9wYXNzd29yZA==
2018-06-14 14:19:45 SERVER -> CLIENT: 535 5.7.3 Authentication unsuccessful [BN6PR11CA0043.namprd11.prod.outlook.com]
2018-06-14 14:19:45 SMTP ERROR: Password command failed: 535 5.7.3 Authentication unsuccessful [BN6PR11CA0043.namprd11.prod.outlook.com]
2018-06-14 14:19:45 SMTP Error: Could not authenticate.
2018-06-14 14:19:45 CLIENT -> SERVER: QUIT
2018-06-14 14:19:45 SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel
2018-06-14 14:19:45 Connection: closed
2018-06-14 14:19:45 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting