Replies: 1
Hi,
I have a problem receiving Contact Form 7 emails suddenly. It has been working fine for a long time and suddenly when I try a test email it doesn’t work. I have checked and the email password hasn’t changed. Here is the error log I get:
Please can you help me diagnose the problem.
Many thanks
James
Versions:
WordPress: 5.1.1
WordPress MS: No
PHP: 7.1.21
WP Mail SMTP: 1.4.2
Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Host: smtp.office365.com
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)
Server:
OpenSSL: OpenSSL 1.0.2p 14 Aug 2018
SMTP Debug:
2019-04-25 14:58:22 Connection: opening to smtp.office365.com:587, timeout=300, options=array (
)
2019-04-25 14:58:22 Connection: opened
2019-04-25 14:58:22 SERVER -> CLIENT: 220 LO2P265CA0363.outlook.office365.com Microsoft ESMTP MAIL Service ready at Thu, 25 Apr 2019 14:58:22 +0000
2019-04-25 14:58:22 CLIENT -> SERVER: EHLO businessinfopoint.co.uk
2019-04-25 14:58:22 SERVER -> CLIENT: 250-LO2P265CA0363.outlook.office365.com Hello [91.208.99.2]
250-SIZE 157286400
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-8BITMIME
250-BINARYMIME
250-CHUNKING
250 SMTPUTF8
2019-04-25 14:58:22 CLIENT -> SERVER: STARTTLS
2019-04-25 14:58:22 SERVER -> CLIENT: 220 2.0.0 SMTP server ready
2019-04-25 14:58:22 CLIENT -> SERVER: EHLO businessinfopoint.co.uk
2019-04-25 14:58:22 SERVER -> CLIENT: 250-LO2P265CA0363.outlook.office365.com Hello [91.208.99.2]
250-SIZE 157286400
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-AUTH LOGIN XOAUTH2
250-8BITMIME
250-BINARYMIME
250-CHUNKING
250 SMTPUTF8
2019-04-25 14:58:22 CLIENT -> SERVER: AUTH LOGIN
2019-04-25 14:58:22 SERVER -> CLIENT: 334 VXNlcm5hbWU6
2019-04-25 14:58:22 CLIENT -> SERVER: YWRtaW5AYnVzaW5lc3NpbmZvcG9pbnQuY28udWs=
2019-04-25 14:58:22 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
2019-04-25 14:58:22 CLIENT -> SERVER: QWRiaXA3ODIh
2019-04-25 14:58:29 SERVER -> CLIENT: 535 5.7.3 Authentication unsuccessful [LO2P265CA0363.GBRP265.PROD.OUTLOOK.COM]
2019-04-25 14:58:29 SMTP ERROR: Password command failed: 535 5.7.3 Authentication unsuccessful [LO2P265CA0363.GBRP265.PROD.OUTLOOK.COM]
2019-04-25 14:58:29 SMTP Error: Could not authenticate.
2019-04-25 14:58:29 CLIENT -> SERVER: QUIT
2019-04-25 14:58:29 SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel
2019-04-25 14:58:29 Connection: closed
2019-04-25 14:58:29 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting