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Hello Team,
We have developed our website using WordPress 5.4.1. We are using SiteGround hosting providers and their email server for sending email to the customer from our website page. We also have Securi for website security and firewall.
We have noticed that the emails are getting delivered to Spam folder of users when we are using SiteGround Email servers
We have been told by Siteground that our website is sending the emails in question via the PHPMail function and therefore our emails do not contain additional SMTP authentication. This results in all emails being send from the default address for your account which is:
u527-39rhasydtn7b@giowm1030.siteground.biz
Siteground suggest us we can solve this issue by installing a plugin. which would force our application to send all emails via the SMTP protocol from the chosen address.
The details that we need to enter in the plugin are:
SMTP Protocol/Outgoing Connections:
Hostname: giowm1030.siteground.biz
Port: 465
Use SSL: enabled
Username: email-address
Password: the password for your email address
We tested your free plug-in with above details, however the emails are still getting delivered to Spam Folder.
If we purchase the paid plug-in, will this issue will be addressed. We want the emails to be delivered as legitimate email.
I have attached the email header when we use our website to send email without the plugin and with plug-in.