Replies: 0
Hi there,
Thank you very much for this plugin. It has been quite helpful for numerous websites.
However, I’m running into an issue with setups on Dreamhost specifically. Any other host I’ve set up on has not had this issue (in fact I set one up today that works flawlessly). Much like these other tickets: https://wordpress.org/support/topic/error-404-after-authorizing-with-gmail/
https://wordpress.org/support/topic/gmail-smtp-not-working-2/
https://wordpress.org/support/topic/forbidden-message-after-allowing-gmail/
I receive a 404 error almost instantly after authorizing Gmail/Gsuite and being redirected back to my site. I asked hosting support to disable modsecurity, which they directed me to do myself (but was not labeled modsecurity, so I’m not entirely sure this actually happened). After that, when it didn’t work, I have asked hosting support, who stated: “Looking into this, the process is timing out at 120 seconds from our
logs. Unfortunately I cannot investigate the site/issue because I don’t
know the gmail settings, etc. Also, one thing to mention, please ensure
that you are already logged into the gmail account in your browser before
attempting to set it up and that you are only logged into ONE gmail
account (if you have multiple accounts logged into your browser, please
sign out of them and then try again).
Also, there could be some issues with the plugin in general. You may want
to contact the plugin developer to see if they can help you debug the
issue. If they can give you debug information, please share it with us,
so we can further investigate this with you.”
I have told them that there is not an issue with the plugin as it works on other hosting services, and directed them to the other support topics linked here. Any other information I can give them/debugging information I can provide to them? I don’t want to keep modsecurity as a whole disabled on the domain since clearly that isn’t working either. Their own support states “Disabling and modifying of mod_security rules via .htaccess is not supported at this time.” ( https://help.dreamhost.com/hc/en-us/articles/215947927-How-do-I-enable-Extra-Web-Security-for-my-website- )
Thanks for your help.