Replies: 0
Hello,
I run email test and doesn’t work. In fact, since I install wp-mail-smtp I don’t receive any emails from order purchase and also customer doesn’t receive any confirmation purchased email at all.
I read the instruction that I should contact my webhosting and tell them what its written there. They changed the port number and made some test by email me to my store email address. It works. They said I should contact you.
Which one went wrong? Please help.
In case I copied full error log for debugging. Thankyou.
Versions:
WordPress: 5.6
WordPress MS: No
PHP: 7.3.26
WP Mail SMTP: 2.5.1
Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Host: Bluehost
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(false)
Server:
OpenSSL: OpenSSL 1.1.1i 8 Dec 2020
Debug:
Mailer: Other SMTP
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
SMTP Debug:
2021-01-14 18:07:44 Connection: opening to Bluehost:587, timeout=300, options=array()
2021-01-14 18:07:44 Connection failed. Error #2: stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known [/home4/lesolei6/public_html/wp-includes/PHPMailer/SMTP.php line 375]
2021-01-14 18:07:44 Connection failed. Error #2: stream_socket_client(): unable to connect to Bluehost:587 (php_network_getaddresses: getaddrinfo failed: Name or service not known) [/home4/lesolei6/public_html/wp-includes/PHPMailer/SMTP.php line 375]
2021-01-14 18:07:44 SMTP ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo failed: Name or service not known (0)
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting