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one mail out of many returns “smtp error: could not authenticate”

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Hey Team,

we use woocommerce and our hosting server to send mail to every purchase on our site. The customer, as usual, receives an email once a purchase is successful.

but have recently found out that one mail hasn’t been delivered. There is no record of it in the track delivery in Cpanel.

Please note there were at least 18 mails sent on this hour. but only this failed with this error.

I’ve sent test email to the failed email and it was received fine.

Please help us to debug this issue

Best


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