Replies: 1
Yesterday, the plugin WP Mail SMTP stopped working. I got a warning message saying it could not authenticate. I haven’t changed the password. I haven’t changed the settings. Coincidentally, my host, which is BlueHost, was migrating accounts yesterday. I spoke to someone at BlueHost who suspected that it might have to do with the DNS settings and migration. But, at the end of the day and still today, I’m getting the same error message.
Versions:
WordPress: 5.8.1
WordPress MS: No
PHP: 7.4.24
WP Mail SMTP: 3.1.0
Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not authenticate.
Host: box6161.bluehost.com
Port: 465
SMTPSecure: ssl
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)
Server:
OpenSSL: OpenSSL 1.1.1l 24 Aug 2021
Debug:
Email Source: WP Mail SMTP
Mailer: Other SMTP
SMTP Error: Could not authenticate.
SMTP Debug:
2021-10-09 14:30:02 Connection: opening to ssl://box6161.bluehost.com:465, timeout=300, options=array()
2021-10-09 14:30:03 Connection: opened
2021-10-09 14:30:03 SERVER -> CLIENT: 220-box6161.bluehost.com ESMTP Exim 4.93 #2 Sat, 09 Oct 2021 08:30:03 -0600 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.
2021-10-09 14:30:03 CLIENT -> SERVER: EHLO mockingbirdhillcottage.com
2021-10-09 14:30:03 SERVER -> CLIENT: 250-box6161.bluehost.com Hello mockingbirdhillcottage.com [50.116.80.192]250-SIZE 52428800250-8BITMIME250-PIPELINING250-AUTH PLAIN LOGIN250 HELP
2021-10-09 14:30:03 CLIENT -> SERVER: AUTH LOGIN
2021-10-09 14:30:03 SERVER -> CLIENT: 334 VXNlcm5hbWU6
2021-10-09 14:30:03 CLIENT -> SERVER: [credentials hidden]
2021-10-09 14:30:03 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
2021-10-09 14:30:03 CLIENT -> SERVER: [credentials hidden]
2021-10-09 14:30:05 SERVER -> CLIENT: 535 Incorrect authentication data
2021-10-09 14:30:05 SMTP ERROR: Password command failed: 535 Incorrect authentication data
SMTP Error: Could not authenticate.
2021-10-09 14:30:05 CLIENT -> SERVER: QUIT
2021-10-09 14:30:05 SERVER -> CLIENT: 221 box6161.bluehost.com closing connection
2021-10-09 14:30:05 Connection: closed
SMTP Error: Could not authenticate.Can you help? I am not techy at all. I also have a support request in with Bluehost.
Thank you.