Replies: 0
No order emails are coming through from the website. I have been through and reconfigured the plugin but nothing is working. What can be done to fix this as we have multiple orders per day and we are not being notified?
See Error Log below –
Versions:
WordPress: 5.8.2
WordPress MS: No
PHP: 7.4.26
WP Mail SMTP: 3.0.3
Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: The following recipients failed: cameron@brightlightmarketing.com.au: : Recipient address rejected: Invalid-Sender-IP.
Host: relay.hes.trendmicro.com
Port: 25
SMTPSecure: string(0) ""
SMTPAutoTLS: bool(false)
SMTPAuth: bool(false)
Server:
OpenSSL: OpenSSL 1.1.1l FIPS 24 Aug 2021
Apache.mod_security: No
Debug:
Email Source: WP Mail SMTP
Mailer: Other SMTP
PHPMailer was able to connect to SMTP server but failed while trying to send an email.
Email Source: WP Mail SMTP
Mailer: Other SMTP
SMTP Error: The following recipients failed: cameron@brightlightmarketing.com.au: : Recipient address rejected: Invalid-Sender-IP.
SMTP Debug:
2021-12-20 01:49:57 Connection: opening to relay.hes.trendmicro.com:25, timeout=300, options=array()
2021-12-20 01:49:57 Connection: opened
2021-12-20 01:49:58 SERVER -> CLIENT: 220 relay1.hes.trendmicro.com ESMTP TrendMicro Hosted Email Security
2021-12-20 01:49:58 CLIENT -> SERVER: EHLO uniformsolutionsmackay.com.au
2021-12-20 01:49:58 SERVER -> CLIENT: 250-relay1.hes.trendmicro.com250-PIPELINING250-SIZE 52428800250-ETRN250-STARTTLS250-ENHANCEDSTATUSCODES250 8BITMIME
2021-12-20 01:49:58 CLIENT -> SERVER: MAIL FROM:<orders@uniformsolutionsmackay.com.au>
2021-12-20 01:49:58 SERVER -> CLIENT: 250 2.1.0 Ok
2021-12-20 01:49:58 CLIENT -> SERVER: RCPT TO:<cameron@brightlightmarketing.com.au>
2021-12-20 01:49:58 SERVER -> CLIENT: 554 5.7.1 <cameron@brightlightmarketing.com.au>: Recipient address rejected: Invalid-Sender-IP.
2021-12-20 01:49:58 SMTP ERROR: RCPT TO command failed: 554 5.7.1 <cameron@brightlightmarketing.com.au>: Recipient address rejected: Invalid-Sender-IP.
2021-12-20 01:49:58 CLIENT -> SERVER: QUIT
2021-12-20 01:49:58 SERVER -> CLIENT: 221 2.0.0 Bye
2021-12-20 01:49:58 Connection: closed
SMTP Error: The following recipients failed: cameron@brightlightmarketing.com.au: <cameron@brightlightmarketing.com.au>: Recipient address rejected: Invalid-Sender-IP.