Replies: 0
So a few weeks ago, our WP Mail SMTP client told us that our account couldn’t be authenticated. I’ve tried updating the plugins, re logging in, updating php, nothing seems to work. Has anyone had similar issues?
Versions:
WordPress: 6.0
WordPress MS: No
PHP: 7.4.29
WP Mail SMTP: 3.5.1
Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not authenticate.
Host: smtpout.secureserver.net
Port: 80
SMTPSecure: string(0) “”
SMTPAutoTLS: bool(false)
SMTPAuth: bool(true)
Server:
OpenSSL: OpenSSL 1.1.1o 3 May 2022
Debug:
Email Source: WP Mail SMTP
Mailer: Other SMTP
SMTP Error: Could not authenticate.
SMTP Debug:
2022-07-26 17:58:20 Connection: opening to smtpout.secureserver.net:80, timeout=300, options=array()
2022-07-26 17:58:20 Connection: opened
2022-07-26 17:58:20 SERVER -> CLIENT: 220 p3plsmtpa08-07.prod.phx3.secureserver.net :SMTPAUTH: GOp2o0by9hd8d : ESMTP server p3plsmtpa08-07.prod.phx3.secureserver.net ready
2022-07-26 17:58:20 CLIENT -> SERVER: EHLO levellasermedspa.com
2022-07-26 17:58:20 SERVER -> CLIENT: 250-p3plsmtpa08-07.prod.phx3.secureserver.net hello [148.72.16.8], secureserver.net250-HELP250-AUTH LOGIN PLAIN250-SIZE 30000000250-PIPELINING250-8BITMIME250-STARTTLS250 OK
2022-07-26 17:58:20 CLIENT -> SERVER: AUTH LOGIN
2022-07-26 17:58:20 SERVER -> CLIENT: 334 VXNlcm5hbWU6
2022-07-26 17:58:20 CLIENT -> SERVER: [credentials hidden]
2022-07-26 17:58:20 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
2022-07-26 17:58:20 CLIENT -> SERVER: [credentials hidden]
2022-07-26 17:58:20 SERVER -> CLIENT: 535 Authentication Failed for hello@levellasermedspa.com
2022-07-26 17:58:20 SMTP ERROR: Password command failed: 535 Authentication Failed for hello@levellasermedspa.com
SMTP Error: Could not authenticate.
2022-07-26 17:58:20 CLIENT -> SERVER: QUIT
2022-07-26 17:58:20 SERVER -> CLIENT:
2022-07-26 17:58:20 SMTP ERROR: QUIT command failed:
2022-07-26 17:58:20 Connection: closed
SMTP Error: Could not authenticate.