“MAIL FROM” is non-local account

Replies: 0

Hi supporter,
I get an error when I send the email from the website page,the following is the error content:

Versions:
WordPress: 6.0.1
WordPress MS: No
PHP: 7.4.30
WP Mail SMTP: 3.5.1

Params:
Mailer: smtp
Constants: No
ErrorInfo: The following From address failed: sales@visionsub.com : MAIL FROM command failed,"MAIL FROM" is non-local account
,501,SMTP server error: MAIL FROM command failed Detail: "MAIL FROM" is non-local account
SMTP code: 501SMTP server error: MAIL FROM command failed Detail: "MAIL FROM" is non-local account
SMTP code: 501
Host: smtp.qiye.aliyun.com
Port: 465
SMTPSecure: ssl
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.0.2u 20 Dec 2019

Debug:
Email Source: WP Mail SMTP
Mailer: Other SMTP
The following From address failed: sales@visionsub.com : MAIL FROM command failed,"MAIL FROM" is non-local account
,501,SMTP server error: MAIL FROM command failed Detail: "MAIL FROM" is non-local account
SMTP code: 501SMTP server error: MAIL FROM command failed Detail: "MAIL FROM" is non-local account
SMTP code: 501

SMTP Debug:
2022-08-18 03:54:41 Connection: opening to ssl://smtp.qiye.aliyun.com:465, timeout=300, options=array()

2022-08-18 03:54:41 Connection: opened

2022-08-18 03:54:41 SERVER -> CLIENT: 220 smtp.aliyun-inc.com MX AliMail Server

2022-08-18 03:54:41 CLIENT -> SERVER: EHLO www.visionsub.com

2022-08-18 03:54:42 SERVER -> CLIENT: 250-smtp.aliyun-inc.com250-8BITMIME250-AUTH=PLAIN LOGIN XALIOAUTH250-AUTH PLAIN LOGIN XALIOAUTH250-PIPELINING250 DSN

2022-08-18 03:54:42 CLIENT -> SERVER: AUTH LOGIN

2022-08-18 03:54:42 SERVER -> CLIENT: 334 dXNlcm5hbWU6

2022-08-18 03:54:42 CLIENT -> SERVER: [credentials hidden]

2022-08-18 03:54:42 SERVER -> CLIENT: 334 UGFzc3dvcmQ6

2022-08-18 03:54:42 CLIENT -> SERVER: [credentials hidden]

2022-08-18 03:54:43 SERVER -> CLIENT: 235 Authentication successful

2022-08-18 03:54:43 CLIENT -> SERVER: MAIL FROM:<sales@visionsub.com>

2022-08-18 03:54:43 SERVER -> CLIENT: 501 "MAIL FROM" is non-local account

2022-08-18 03:54:43 SMTP ERROR: MAIL FROM command failed: 501 "MAIL FROM" is non-local account

The following From address failed: sale

Please help me have a look at the problem,thank you so much!