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500 Error on Email Test using GMail as a mailer

April 16, 2019, 8:15 am
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Replies: 0

Hello,

I’m getting a “HTTP ERROR 500” when I’m trying to test the WP Mail SMTP plugin.

I looked into the error log just after I received this error and this is what I’m seeing:

[16-Apr-2019 14:27:43 UTC] PHP Fatal error: Uncaught Google_Auth_Exception: Could not json decode the token in /home/public_html/wp-content/plugins/google-calendar-events/vendor/google/apiclient/src/Google/Auth/OAuth2.php:186
Stack trace:
#0 /home/public_html/wp-content/plugins/google-calendar-events/vendor/google/apiclient/src/Google/Client.php(218): Google_Auth_OAuth2->setAccessToken(NULL)
#1 /home/public_html/wp-content/plugins/wp-mail-smtp/src/Providers/Gmail/Auth.php(121): Google_Client->setAccessToken(Array)
#2 /home/public_html/wp-content/plugins/wp-mail-smtp/src/Providers/Gmail/Auth.php(53): WPMailSMTP\Providers\Gmail\Auth->get_client()
#3 /home/public_html/wp-content/plugins/wp-mail-smtp/src/Providers/Gmail/Mailer.php(79): WPMailSMTP\Providers\Gmail\Auth->__construct()
#4 /home/public_html/wp-content/plugins/wp-mail-smtp/src/MailCatcher.php(105): WPMailSMTP\Providers\Gmail\Mailer->send()
#5 /home/public_html/wp-includes/pluggable.php(488): WPMailSMTP\MailCatcher->send()
#6 /home/p in /home/public_html/wp-content/plugins/google-calendar-events/vendor/google/apiclient/src/Google/Auth/OAuth2.php on line 186

If I disable the “Simple Calendar” plugin (by Simple Calendar) I am able to successfully send a Test email from the WP Mail SMTP plugin.

I need the Simple Calendar plugin, so it’s not an option to just remove it.

Is there something you could help me with?

Thanks,
Andres

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Questionmark for Gmail receiver

April 16, 2019, 12:48 pm
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Replies: 0

Hi! Thank you for this useful plugin!

I just have the issue, that the e-mails have a question mark next to the name of the sender. Do you have any idea how to solve this?

Thank you!

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his app has not yet been verified by Google

April 17, 2019, 12:51 am
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Replies: 0

Hello, I can not manage to
I can not validate the last step
“Allow plugin to send emails using your Google account”
Here is the error when I arrive on the google window
”
This app is not validated
This app has not yet been verified by Google. Continue only if you trust the developer.

If you’re the developer, send a verification request to remove this screen. Learn more”

Thx for help

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Notification when a password is changed

April 17, 2019, 2:50 am
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Replies: 0

Hi,

We had a customer that changed the password for the e-mail but did not inform us so requests from the form was not send to the inbox.

Is there a way to get a notification if e-mails is not send when using the SMTP plugin?

Best regards
Sophia

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WP Mail SMTP added to SPF Record?

April 17, 2019, 5:20 am
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Replies: 0

We have installed WP Mail SMTP and are using it for sending emails from our WordPress site.

In the following article from G-Suite: https://support.google.com/a/answer/178333

It says:

“If you use an SPF record to validate outgoing mail servers for your domain, you need to set up your SPF record to include your outbound mail gateway server. The SPF record needs to include both the G Suite mail servers and the outbound mail gateway server.”

So we created the following SPF record:

v=spf1 include:sendgrid.net include:mailgun.org include:_spf.google.com ~all

I am wondering if WP Mail SMTP should be included in this SPF record, as per the instructions in the G-Suite article?

If so, what is the URL: include:_______

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Email Test feature not working on Multisite

April 17, 2019, 7:33 pm
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Replies: 0

I have installed this plugin on 3 multisite networks and experienced the same issue.

When I install & network activate the plugin, and configure it in the wp-config.php file, using mailgun, the emails and the plugin works BUT in the plugin settings, the Test Email button is deactivated and it says,

“Send Email You cannot send an email. Mailer is not properly configured. Please check your settings.”

This does not happen when I only enable the plugin on a single site-by-site basis. But I do not wish to have to edit the settings on each and every site.

I believe this bug only affects the Test Email settings and not the main functionality of the plugin. But, I have seen it consistently in three different multisite implementations, so it does seem to be a bug.

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API Key Visible

April 19, 2019, 7:30 am
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Replies: 0

Consider changing the input field type from text to password for the following fields:

  • Gmail client ID and client secret
  • MailGun private API key
  • SendGrid API key

This will prevent exposing sensitive API keys on sites with multiple admins.

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MailGun EMail Validation

April 21, 2019, 9:30 am
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Replies: 0

I’;ve been using this plugin for some time and it’s great. I use with MailGun and a private API key. According to MailGun the API key supports email validations as well but when I check my dashboard there is no new validations. Based on the documentation this is an extra API call from the external application. It would be cool if with Mailgun you added a checkbox for “Enable E-Mail validation” in the settings for MailGun setup to allow users to enable that functionality to help improve the sending. Right now I have to manually bulk upload to validate addresses. Just a thought 🙂

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Mail is not working

April 21, 2019, 11:06 pm
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Replies: 0

Hi,

I am using WP Mail SMTP plugin but it is not working. Last one Week it is working fine. I am filling the form but not getting mails.

This is very critical issue please help me to resolve this issue as soon as possible.

WP version: 5.1
WP Mail SMTP Version: 1.4.1

Thanks & Regards
Sigmoid Team

  • This topic was modified 3 hours, 21 minutes ago by tanujasigmoid.
  • This topic was modified 3 hours, 20 minutes ago by tanujasigmoid.
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mail() not working!

April 22, 2019, 7:41 am
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Replies: 0

Hey,

when enable the Plugin the mail() Service isnt working, so forms doesent sent!

Regards
Paul

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WP Mail SMTP Version 1.4.2 stopped sending emails

April 23, 2019, 2:00 am
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Replies: 0

I have a plugin that uses wp_mail() function to send emails on form errors. I have WP Mail SMTP plugin installed as well to use my custom SMTP settings.

Everything was working great for months with WP Mail SMTP version 0.11.1. But ever since I updated the plugin to version 1.4.2, my emails have stopped working.

From what I have figured out, wp_mail() is not working inside my plugin only. If I keep it anywhere like in theme files etc, the email is sent immediately. But from inside my plugin, I get this exception every time:

  "errors": {
    "wp_mail_failed": [
      "Could not instantiate mail function."
    ]
  },
  "error_data": {
    "wp_mail_failed": {
      "to": [
        "oibrahim@folio3.com"
      ],
      "subject": "Form Error",
      "message": "<dl><dt>Error Logged:<\/dt> <dd>{\"MembershipNumber\":null,\"Success\":false,\"Message\":\"The combination is incorrect\",\"contactInfo\":{\"PrimaryContactNumber\":null,\"AlternateNumber\":null,\"MobileNumber\":null,\"OtherPhone1\":null,\"Email\":null},\"membership\":{\"EffectiveDate\":null,\"ExpiryDate\":null,\"planInfo\":null,\"MembershipSubProgram\":null},\"address\":{\"HomeAddress\":null,\"MailingAddress\":null,\"BillingAddress\":null},\"slxConstantInfo\":[],\"Token\":null}<\/dd><dt>Timestamp:<\/dt> <dd>Monday, April 22nd, 2019 @ 03:16:30 PM<\/dd><dt>Referrer:<\/dt> <dd>renew\/step1<\/dd><dt>User:<\/dt> <dd> \n<br>\n<br>\n<br>\n<\/dd><\/dl>",
      "headers": [

      ],
      "attachments": [

      ],
      "phpmailer_exception_code": 2
    }
  }
}

If I downgrade the WP Mail SMTP plugin, things start working fine again. So its a sure shot issue with the plugin. Maybe in my plugin where I call the wp_mail() function, the settings of WP Mail SMTP are not already loaded or something like that.

Any quick help will be really appreciated since I have this code running on a production site. Thanks in advance!

Just to add some details, WP Mail SMTP test email is running fine !

  • This topic was modified 32 minutes ago by Osama Ibrahim. Reason: Details Added
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Mailjet support suggestion

April 23, 2019, 1:43 pm
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Replies: 0

Please consider adding Mailjet support with its SMTP and API options (similarly to Mailgun).

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E-mail only sends if “force from email/name” is checked

April 24, 2019, 10:04 am
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Replies: 0

Hello,

I am using WP Mail SMTP to send emails from my website’s various forms. The issue I am running into is that the emails only get sent if I have the “force from email/name” boxes checked, which won’t work for me because I need the from field to be different for each form. I am using Amazon AWS email server if that makes a difference.

I enabled error logging but I am not getting any errors. The emails simply do not get sent unless I have those checkboxes checked. Oddly, I am able to send the WP Mail SMTP test email without having the boxes checked, but not my actual custom forms(which are using WP_Mail class)

If I disable the plugin(send through my local PHP install), the email comes through as expected, so it’s definitely an issue relating to this plugin.

Please advise,

Thanks!

  • This topic was modified 3 hours, 45 minutes ago by M Designs.
  • This topic was modified 3 hours, 28 minutes ago by M Designs.
  • This topic was modified 2 hours, 48 minutes ago by M Designs.
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Please help – “There was a problem while sending the test email.”

April 24, 2019, 10:40 pm
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Replies: 0

I’ve tried to set up my mailer twice and in both cases I’ve been getting the message “There was a problem while sending the test email.”

The first time I tried to use Other SMTP as my mailer and i got this error bug:

Versions:
WordPress: 5.1.1
WordPress MS: No
PHP: 7.0.33
WP Mail SMTP: 1.4.2

Params:
Mailer: smtp
Constants: No
ErrorInfo:
Host: localhost
Port: 25
SMTPSecure: string(0) “”
SMTPAutoTLS: bool(true)
SMTPAuth: bool(false)

Server:
OpenSSL: OpenSSL 1.0.2k-fips 26 Jan 2017
SMTP Debug:
[empty]

The second time, I used google mailer and I got this error bug:
Versions:
WordPress: 5.1.1
WordPress MS: No
PHP: 7.0.33
WP Mail SMTP: 1.4.2

Params:
Mailer: gmail
Constants: No
Client ID/Secret: Yes
Auth Code: Yes
Access Token: Yes

Server:
OpenSSL: OpenSSL 1.0.2k-fips 26 Jan 2017
PHP.allow_url_fopen: Yes
PHP.stream_socket_client(): Yes
PHP.fsockopen(): Yes
PHP.curl_version(): 7.62.0

Please help =(

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Could not authenticate your SMTP account.

April 25, 2019, 8:09 am
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Replies: 1

Hi,

I have a problem receiving Contact Form 7 emails suddenly. It has been working fine for a long time and suddenly when I try a test email it doesn’t work. I have checked and the email password hasn’t changed. Here is the error log I get:

Please can you help me diagnose the problem.

Many thanks
James

Versions:
WordPress: 5.1.1
WordPress MS: No
PHP: 7.1.21
WP Mail SMTP: 1.4.2

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Host: smtp.office365.com
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.0.2p 14 Aug 2018
SMTP Debug:
2019-04-25 14:58:22 Connection: opening to smtp.office365.com:587, timeout=300, options=array (
)
2019-04-25 14:58:22 Connection: opened
2019-04-25 14:58:22 SERVER -> CLIENT: 220 LO2P265CA0363.outlook.office365.com Microsoft ESMTP MAIL Service ready at Thu, 25 Apr 2019 14:58:22 +0000
2019-04-25 14:58:22 CLIENT -> SERVER: EHLO businessinfopoint.co.uk
2019-04-25 14:58:22 SERVER -> CLIENT: 250-LO2P265CA0363.outlook.office365.com Hello [91.208.99.2]
250-SIZE 157286400
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-8BITMIME
250-BINARYMIME
250-CHUNKING
250 SMTPUTF8
2019-04-25 14:58:22 CLIENT -> SERVER: STARTTLS
2019-04-25 14:58:22 SERVER -> CLIENT: 220 2.0.0 SMTP server ready
2019-04-25 14:58:22 CLIENT -> SERVER: EHLO businessinfopoint.co.uk
2019-04-25 14:58:22 SERVER -> CLIENT: 250-LO2P265CA0363.outlook.office365.com Hello [91.208.99.2]
250-SIZE 157286400
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-AUTH LOGIN XOAUTH2
250-8BITMIME
250-BINARYMIME
250-CHUNKING
250 SMTPUTF8
2019-04-25 14:58:22 CLIENT -> SERVER: AUTH LOGIN
2019-04-25 14:58:22 SERVER -> CLIENT: 334 VXNlcm5hbWU6
2019-04-25 14:58:22 CLIENT -> SERVER: YWRtaW5AYnVzaW5lc3NpbmZvcG9pbnQuY28udWs=
2019-04-25 14:58:22 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
2019-04-25 14:58:22 CLIENT -> SERVER: QWRiaXA3ODIh
2019-04-25 14:58:29 SERVER -> CLIENT: 535 5.7.3 Authentication unsuccessful [LO2P265CA0363.GBRP265.PROD.OUTLOOK.COM]
2019-04-25 14:58:29 SMTP ERROR: Password command failed: 535 5.7.3 Authentication unsuccessful [LO2P265CA0363.GBRP265.PROD.OUTLOOK.COM]
2019-04-25 14:58:29 SMTP Error: Could not authenticate.
2019-04-25 14:58:29 CLIENT -> SERVER: QUIT
2019-04-25 14:58:29 SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel
2019-04-25 14:58:29 Connection: closed
2019-04-25 14:58:29 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

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force email does not work

April 25, 2019, 10:13 am
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Replies: 0

Hi,
I configured wp mail smtp, test mail is working.
I am using booking plugin which apply phpmailer. I would like to change phpmailer to wp mail smtp. I have force email checked but it does not work.
Please let me kno how to correct this.
Anagthat

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Getting forbidden message when authorizing

April 26, 2019, 6:24 am
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Replies: 0

Hi,

I installed the plugin, created client secret and ID as per instructions. I click on the link “Allow plugin to send emails using your Google account” to authorize, it asks me to allow. After clicking allow, it takes me to a page with dark blue background and in orange bar its written Forbidden 403.
Please see screenshot from below link.
screen shot thumbnail
I tried re-creating Oauth etc but nothing works.
Please help.

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No “Authorize” button

April 26, 2019, 7:32 am
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Replies: 0

I’ve installed the plugin on other WordPress sites before with no issues, but I can’t get it working on a new site.

I go through all the required steps but when I click save after putting in the key ID the and the secret I don’t get an Authorize button. If I go to the test email tab there’s no send button under where I enter the send-to email address.

Any ideas on what the issue could be?

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Bypass phpmail or sendmail

April 26, 2019, 2:40 pm
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Replies: 1

I have a support case with my host about mail getting sent out via a shared IP when I paid for a dedicated IP for my server. He is saying that all mail uses the servers phpmail or sendmail even though I am using WP SMTP and connecting to an external SMTP server.

Does the WP SMTP bypass the built-in phpmail or sendmail services of a host and connect directly to the mail server configured in the settings?

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‘No request found for this application’ message after authenticating

April 29, 2019, 12:54 pm
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Replies: 0

After clicking the authorization button and authenticating with Google OAuth, I am returned to the WP setup page for the plug-in but I see the message “No request found for this application” on a blank screen.

The URL looks good – it’s the authorized redirect URI + code and scope parameters – so it looks like I’m authenticated, but I don’t see a way to continue the setup.

Thanks in advance,

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